Last Modified: Nov 5, 2025

At Florzy, our dedication is to supplying superior materials and outstanding service. We recognize that issues occasionally arise, and we have established the following policy for returns and exchanges to guarantee your satisfaction.

1. Refund Conditions

A. General Refund Rule

Once an order has been finalized and payment processed, Florzy does not provide monetary refunds, except in cases involving exceptional or extraordinary situations.

B. Request Procedure

• If you believe you have a justifiable reason to request a refund, such as a verifiable product flaw or a mistake originating from our side, please get in touch with our customer support team within 48 hours following the receipt of your shipment. Our initial action will be to organize a replacement for the compromised item.
• Our support personnel will evaluate the claim and may require further documentation or visual proof to continue processing your refund inquiry.
• The issuance of any refund is entirely at the discretion of Florzy, and the final reimbursement amount will be calculated based on the precise circumstances of the claim.

2. Exchange Conditions

A. Damaged or Faulty Goods

If the delivered item is broken, damaged, or confirmed to be defective, you must contact our customer service department within 48 hours of receiving the order.

Inclusions and Exclusions for Damages Replacement

Inclusion Criteria for Damages Replacement

The following criteria must be met for us to accept the return as valid:

• Images and videos must be shared at the time of the replacement request
• The above-listed damage clause is met

Exclusion Criteria for Damages Replacement

The following criteria are clear grounds for any replacement request to be declared invalid:

• Manhandling and mistreatment of the original packaging